Effective Date: July 3, 2025, Last Updated: August 3, 2026
This Refund & Returns Policy applies to all purchases made through GIORDAY, which is owned and operated by GIORDAY LLC, a Wyoming Limited Liability Company registered in the United States.
At GIORDAY, all products are made to order and professionally manufactured after an order is placed. Because each item is produced specifically for you, we do not accept returns or exchanges for reasons such as selecting the wrong size, color, or changing your mind.
However, we are committed to your satisfaction and will gladly offer a free replacement or refund in the following situations:
Eligible Cases for Refund or Reprint
You may request a refund or reprint if:
- Your item arrives damaged
- There is a manufacturing defect
- The item you received is significantly different from your order (e.g., wrong item, size, or design)
- The package was lost or damaged during transit (subject to carrier verification where applicable).
Timeframe for Reporting
You must report any issues within 07 days of receiving your order. Unfortunately, we cannot process claims made after this period.
What We Need From You
To help us resolve the issue quickly, please:
- Submit a clear photo of the affected item showing the defect or error
- Include your order number and a brief description of the problem
- There is no need to return the damaged or incorrect product.
Non-Refundable Scenarios
We cannot offer refunds or exchanges for:
- Size/color mistakes made by the customer
- Buyer’s remorse or change of mind
- Delays caused by the shipping carrier after dispatch
Please double-check your order details before confirming the purchase.
How to Submit a Claim
To request a replacement or refund, please contact us at support@giorday.com with your order number, a photo of the item, and a brief explanation of the issue.
Refund Processing
Approved refunds will be issued to the original payment method whenever possible. If a replacement is more appropriate, we will arrange a replacement at no additional cost.
Thank you for supporting GIORDAY! We appreciate your understanding and are here to make things right if something goes wrong.